Support
Support
If you encounter any issues or need help with Workspace, you can reach out through the following channels.
🚀 Support Channels
✅ 📧 Email Support
- Support Email: ws-support@nocboard.com
- Available Monday to Friday, 9 AM – 5 PM (UTC).
✅ 💬 Community Forum
- Join our Workspace Community Forum to ask questions, share ideas, and get support from other users.
- Community Forum
✅ 📚 Documentation
- Refer to this manual for detailed guidance on all features.
- Workspace User Manual
🔧 Troubleshooting
✅ Common Issues
- Workspace not appearing in Jira: Ensure the app is enabled in the Global Settings.
- Export issues failing: Check export settings and Jira permissions.
- Automation rules not working: Verify that the workspace rules are properly configured.
✅ Error Codes
- WS-001: Invalid workspace ID.
- WS-002: Permission denied.
- WS-003: Export failed due to missing permissions.